Surge Terms and Conditions

Welcome to Surge. These Terms and Conditions govern your use of our website and services at Surge Casino.com. By registering an account, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our platform. We operate under a license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005 (License No. ALS1-202504047-FI2). Our services are owned and operated by Surge Ventures SRL, registered in San Jose, Costa Rica.

Eligibility and Account Registration

At Surge, we only permit registration from individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. When you complete Surge registration, we require accurate, current and complete information. We reserve the right to request photo ID, proof of address, a selfie, or conduct a verification call at any time, including before processing a withdrawal. Our verification procedures help us comply with anti-money laundering regulations and protect the integrity of our platform.

Each individual may only hold one Surge account. We do not permit multiple accounts per person, household, IP address, or payment method. If you attempt a Surge casino login with duplicate credentials or create a secondary account, we reserve the right to suspend or close all associated accounts.

Restricted Territories

We do not offer our services to residents of certain jurisdictions, including Australia, the United States, the United Kingdom, Spain, Germany, France, Netherlands, Russia, Cyprus, Latvia, Singapore, and various other territories listed in our full restricted countries policy, as well as all FATF blacklisted countries. It is your responsibility to confirm that online gambling is legal in your jurisdiction before using Surge.

Deposits and Withdrawals

We accept deposits in AUD, NZD, EUR and CAD through a range of payment methods including Visa, Mastercard, Apple Pay, Google Pay, PayID, Pay by Bank, Bank Transfer, and multiple cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Solana, USDT and USDC. Minimum Surge deposit amounts vary by method, starting from as low as 10 AUD/NZD/EUR for options like Apple Pay, PayID, and several crypto channels.

Our Surge withdrawal process requires a minimum of $10 (or equivalent) per transaction, with the full balance released upon account closure. Withdrawals are processed back to your original deposit method wherever possible; alternative methods are only permitted after additional security checks. We apply tiered withdrawal limits based on your total lifetime deposits, ranging from $1,000 daily for new players up to $10,000 daily for our highest-tier members. A fee of 8% (minimum 4 EUR) applies if a deposit has not been wagered at least once before a withdrawal request; otherwise, no commission is charged.

Processing typically takes up to 24 hours, though the requested amount remains in your balance until approved by our Payments team. If your available balance drops below the requested amount before approval, due to further betting, we will automatically deny the withdrawal. Once approved, crypto cashouts usually arrive within 10 minutes to 1 hour, while card payments may take 1-3 business days and bank transfers up to 5 days.

Bonuses and Promotions

Our Surge bonus offers, including the Welcome Package of up to 300% and 300 Free Spins across your first three deposits, are subject to specific wagering requirements, maximum bet limits, and expiry periods. Every Surge free spins offer and Surge no deposit bonus component carries its own terms, including a 40x wagering requirement on the first deposit bonus and reduced multipliers on subsequent deposits. Maximum bets during wagering are capped at 10 AUD unless otherwise stated, and bonuses not wagered within the stated validity period (typically one week) will be forfeited along with associated winnings.

We restrict certain game types from contributing to wagering requirements, including live casino, table games, roulette, blackjack, baccarat, poker, scratch cards, crash games, and video poker. Bonus Buy features are not permitted while wagering any active Surge casino bonus. Only one welcome package is permitted per person, address, household, or identification document. Additional promotions, such as our Weekly Reload bonus, Free Daily Loot Box, and VIP Weekly Loot Box, carry their own eligibility rules which we publish on our promotions page.

Loyalty Program

Our Surge VIP System rewards consistent play across 10 levels, from Starter through to Titan, based on experience points earned from real-money wagers. We calculate experience points differently depending on game category, with slots contributing 100% and live games contributing 10%. Players must collect the required hold points within 30 calendar days of reaching a new level to retain it. Daily cashback, ranging from 1% at Starter level to 25% at Titan level, is credited automatically at 01:00 UTC without any wagering requirement, though it is not paid to players who finish the day in net profit. From $5,000 in lifetime deposits, members gain access to a personal VIP manager and tailored deposit arrangements.

Responsible Conduct and Prohibited Activities

We expect all users of Surge to engage in fair play. We prohibit any form of bonus abuse, including opposite betting strategies and covering 25 or more numbers in roulette to artificially fulfil wagering requirements. We reserve the right to void winnings, confiscate bonus funds, and suspend accounts found to be in breach of these terms. Collusion, use of bots, exploitation of software errors, or any fraudulent payment activity will result in immediate account closure and forfeiture of funds.

Account Suspension and Termination

We may suspend or close your account at our discretion if we suspect fraud, underage gambling, multiple accounts, or any violation of these Terms and Conditions. You may also request closure of your account at any time by contacting our support team. Upon closure, your full remaining balance, subject to verification, will be returned to you using an approved withdrawal method.

Dispute Resolution

If you have a concern regarding a bet settlement, you must lodge your dispute within 3 days of the wager being decided. We aim to resolve all bet settlement queries within 28 days. Should a dispute remain unresolved after internal review, it will be escalated to our management team and, if necessary, to independent arbitration as provided for under our operating license.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect regulatory changes, new features, or operational requirements. Continued use of our services after any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have any questions about these terms, our support team is available 24/7 via live chat, or by email at support@Surge Casino.com, with an estimated response time of 24 hours. You can also reach us through the Customer Support form available on our website.