Surge Privacy Policy

We respect your privacy and are committed to protecting your personal data at Surge Casino. This Privacy Policy explains how we collect, use, store and protect information when you visit Surge Casino.com, register an account, or use our gaming and payment services. By accessing our platform, you agree to the practices described below. This policy applies to all players who use Surge Casino, whether you found us while searching for a Surge casino review, Surge pokies, or simply typed in Surge Casino login to access your account.

Who We Are

Surge Casino is owned and operated by Surge Ventures SRL (registration no. 3-102892863), with its registered office at Ofident Building, Office 3, Costa Rican North American Cultural Center, 200M North and 50M East, San Pedro, Barrio Dent, San Jose, Costa Rica. We operate under a license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Computer Gaming Licensing Act 007 of 2005), License No. ALS1-202504047-FI2. We at Surge act as the data controller responsible for the personal information you provide through our website and app.

Information We Collect

When you register with Surge Casino or continue using our services after a Surge register process, we collect certain categories of information necessary to provide a secure gaming environment and comply with our regulatory obligations.

• We gather identity data, such as your full name, date of birth, gender, and government-issued ID when you complete verification
• We collect contact details including your email address, phone number, and residential address
• We record financial information related to your Surge deposit and Surge withdrawal transactions, including payment method, transaction amounts, and wallet addresses where applicable
• We track gameplay activity, including bets, wins, losses, session duration, and your use of Surge slots, Surge live casino, and other game categories
• We log technical data such as your IP address, device type, browser information, and login timestamps whenever you use Surge login or Surge casino login on desktop or through the Surge app
• We store communications you send us via our Customer Support form, live chat, or email

How We Use Your Information

Our Surge platform uses the information we collect for several legitimate purposes connected to running a safe, compliant, and enjoyable casino experience.

• We use your data to verify your identity, age, and eligibility to play, consistent with anti-money laundering and responsible gambling obligations
• We process your financial data to handle deposits, withdrawals, and to apply withdrawal limits based on your lifetime deposit level
• We analyze your gaming activity to calculate loyalty points, VIP levels, and daily cashback under our Surge VIP System
• We send you promotional communications, including information about a Surge bonus, Surge casino bonus, Surge free spins, or a Surge promo code, where you have opted in to receive marketing
• We use technical and behavioral data to detect fraud, prevent unauthorized access, and protect the security of your account
• We rely on your information to respond to support requests and resolve bet settlement queries or disputes in line with our dispute resolution timelines

Legal Basis for Processing

We process your personal data based on the performance of our contract with you when you create an account, our legitimate interests in preventing fraud and improving our services, compliance with legal and licensing obligations, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal data. However, our Surge Casino operation shares information with trusted third parties strictly where necessary to run our services.

• We share data with payment processors to facilitate deposits and withdrawals through methods such as Visa, Mastercard, bank transfer, and supported cryptocurrencies
• We share data with identity verification providers to confirm your age, identity, and address before approving withdrawals
• We share information with game providers and platform suppliers to enable gameplay across our slots, live casino, and table game offerings
• We disclose information where required by law, regulatory authorities, or our licensing body in the Union of Comoros
• We may share data with professional advisors, auditors, or law enforcement when necessary to protect our rights or comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors interact with Surge Casino. Cookies help us recognize returning players, including those who access their account through Surge casino login, and allow us to tailor content such as offers related to a Surge no deposit bonus or Surge casino no deposit bonus where applicable. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, accounting, and regulatory requirements, including anti-money laundering record-keeping obligations. Where you close your account, we retain the data necessary to resolve any outstanding balance, disputes, or legal claims before securely deleting it.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to sensitive data, including financial records tied to your Surge deposit or Surge withdrawal history, is restricted to authorized personnel only. While we take reasonable steps to secure our systems, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honoring them wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you may contact us using the details below, and we will respond within a reasonable timeframe.

International Data Transfers

Because we serve players across Australia, New Zealand, Canada, and European markets, your data may be transferred to and processed in countries outside your home jurisdiction, including Costa Rica and Comoros. We take steps to ensure that any such transfers are protected by appropriate safeguards consistent with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with funds handled in accordance with our policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Surge Casino after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or if you wish to exercise your privacy rights, please reach out through our Customer Support form on the website or email us at support@Surge Casino.com. Our support team is available to assist with privacy inquiries alongside general questions about your Surge account, Surge bonus code offers, or account verification.